Frequently Asked Questions

Quickship Flex ships replacement devices to your team. Workplace Recovery provides alternate office space with equipment. Total Recovery combines both device shipping AND workspace recovery for comprehensive protection.

All plans include guaranteed 24-hour recovery SLAs. When you invoke coverage, devices are shipped or workspace is activated within 24 hours.

Your device and desk count matches your purchased seat count — one device or desk per seat. Need to adjust? You can add or remove seats at any time.

Yes! You can upgrade tiers, add seats, or switch products. Changes take effect on your next billing cycle. Unused coverage is handled according to your contract terms.

If you're in an active emergency, contact us immediately. We can help with immediate recovery needs, and you can set up ongoing protection after recovery.

Yes! We have 6,000+ recovery locations across 125 countries. For multi-country operations, we recommend scheduling an Enterprise consultation for custom global SLAs.

We serve all industries including Banking & Financial Services, Healthcare, Government, Technology, Energy, Transportation, Manufacturing, Legal, Education, and more. Each industry has specific compliance and continuity needs we address.

Essential: Small businesses (1-25 employees), basic needs, local operations. Enhanced: Mid-size businesses (26-100 employees), standard needs, regional operations (RECOMMENDED). Enterprise: Large businesses (100+ employees), maximum protection, national/international operations.

Yes! You can upgrade your tier at any time. The new pricing takes effect on your next billing cycle.

Essential: 5 days coverage, local scope, best for 1-25 employees. Enhanced: 15 days coverage, regional scope, best for 26-100 employees. Enterprise: 30 days coverage, national/international scope, best for 100+ employees. Devices and desks match your seat count in all tiers.

Local: Service within your immediate region. Regional: Service across multiple states/countries in your region. National/International: Service anywhere in your country or globally.

1-Year: Best for flexibility, short-term needs (+10% premium). 3-Year: Best value, recommended for most businesses (base pricing). 5-Year: Best savings, long-term planning (-20% discount).

Contracts automatically renew for an equal period unless you provide 30 days written notice to support@prontorecovery.com before renewal.

Term changes typically require a new contract. Contact support to discuss options for your situation.

Yes! 5-year contracts receive a 20% discount. 3-year contracts are base pricing. 1-year contracts have a 10% premium.

You pay a monthly subscription fee. Billing is automatic via credit card. You'll receive invoices via email. All fees are transparent with no hidden charges.

We accept all major credit cards (Visa, Mastercard, American Express) via secure Stripe payment processing. Enterprise customers can arrange invoicing.

You're charged monthly on the same date each month. Your first charge occurs immediately upon signup.

We'll notify you via email. You have 30 days to update your payment method. Service may be suspended if payment is not received within 30 days.

No setup fees or hidden charges. You pay a simple monthly subscription based on your chosen product, tier, and seat count.

Yes. Provide 30 days written notice to support@prontorecovery.com. Your coverage remains active until the end of the notice period.

Coverage is available for your purchased seat count and days per incident. Multiple incidents can be covered within your contract term.

All types of business disruptions including: Natural disasters (floods, fires, storms), Cyberattacks and security breaches, Power outages and utility failures, Building damage and facility issues, Device failures and hardware loss, Health and safety emergencies.

Yes! We have a 100% Recovery Success Rate since 2014 and have never missed an SLA. All plans include guaranteed 24-hour recovery SLAs.

Contact 24/7 support. We have 6,000+ locations globally and can arrange service in most locations. Enterprise customers can arrange custom global coverage.

Yes! Recovery testing can be scheduled at least 30 days in advance. Contact support to arrange a test of your coverage.

For 100+ seats or complex requirements, schedule an Enterprise consultation. We'll design a custom solution for your needs.

Yes! Enterprise customers can arrange custom service level agreements tailored to their specific requirements and locations.

Absolutely! Enterprise solutions include custom global SLAs, cross-border logistics, and regulatory compliance across multiple jurisdictions.

Enterprise customers with large seat counts may qualify for volume pricing. Contact our Enterprise team for custom quotes.