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FAQ

What services does Pronto Recovery offer?

Global Alternate Workspace Solutions

Guaranteed workplace solutions in over 120 countries to meet the need to office recovery for key critical staff which can be augmented by the Pronto Quickship or FLEX work at home solutions. Our network of alternate workspace locations includes a network of over 3,000 fully furnished and equipped office spaces in 120 countries.

Technology Quickship Solutions

Pronto provides technology equipment that can be shipped to your location the same or next business day from over 30 depots worldwide. Imaging and testing is included! We work with you to provide an efficient and effective alternate email and communications plan, keeping you connected in the event of a lockout or other threat.

We can also provide temporary technology rentals for corporate events.

FLEX Recovery

Work at home solutions that give your staff the tools to continue working even if your doors are closed due to an emergency. Solution provides laptop, LTE connectivity, and Office 365.

How fast will we receive the backup hardware?

We have depots with our equipment all over the world, as well as, a network of technicians and engineers that allow us to deliver your recovery hardware same or next business day. We are able to guarantee delivery on the same or next business day in most markets, however, our average delivery time currently is 2.6 hours.

What about imaging and software?

As part of our Quick Ship IT Service, we will make sure that your PCs are shipped pre-imaged and software installed. Once an agreement is in place we will ship (1) laptop to a designated technician who will install your company’s image. We will then collect the laptop for testing and store it in a secure location. In the event of disaster, the laptop(s) shipped to your designated location will have your image/build already installed, speeding up your recovery process. The image can be updated from time to time during your contract term, by the same above process.

What types of 'disasters' does Pronto Recovery contract cover?

We don’t define what a disaster is for our clients, we let them decide. We allow our clients to utilize our quick ship service for any event.

What is the cost for quick ship or workplace recovery?

We charge an annual reservation fee for all of our solutions, and the cost varies depending on your recovery hardware needs. Please click below to receive a quote.

Contact Pronto

Questions about business continuity services? Wondering where to begin when it comes to continuity of operations? Please contact a member of our Pronto team with any specific questions and they will get back to you soon!

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